There’s a sign on a middle-aged piano here at our store that says “Ask me where I’ve been for the last 43 years?”. The piano is certainly age appropriate for it’s condition; black keys are worn through to show a little of the wood beneath, cabinet scratches here and there, a little shopworn….but the story this piano represents is one of the most amazing events I’ve ever experienced while working in my family business.
It was a chilly February afternoon last year when a lovely older couple walked through our doors. The lady said she had retired and wanted to check off one of the items on her bucket list, which was to own a beautiful baby grand piano! I proceeded to ask her some questions about what it was she was looking for in a grand; the size, cabinet finish, design, performance, etc.
I showed her a few pianos I thought would match her needs perfectly and she selected a beautiful Steinway Essex baby grand in a glossy black finish. She asked if I would be interested in her current piano as a trade in towards the grand purchase. I told her we could certainly do that and asked her to tell me about the piano.
She told me that her mother purchased it for her when she was a child and that it came from our old location on Walton Way. I asked if she was aware that we provide 100% trade up value on any piano purchased from us but she had no idea that even a possibility. In fact, she was astonished she could receive every penny her mother paid for that piano towards her baby grand! I told her if she couldn’t find the original paperwork since it was so long ago, I felt certain we could come up with a price for pianos sold during that time. She thanked me and said she’d go home and look to see if she could find it and would come back in the next day to finalize everything.